Job Search
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Service |
| Title |
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Field Support Engineer |
| Location |
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Los Angeles and Las Vegas |
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| Description |
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Grass Valley Group, a privately held digital broadcast and video equipment company, at the forefront of the transition to digital transmission and video production, has an opportunity for a Field Support Specialist. This position takes a leadership role in providing technical expertise (pre and post-sales) to customers and other Grass Valley Group Sales and Support personnel via on-site at a customer's location, telephone hotline, and electronic communication.
This position provides "consultant" level technical support of GVG, Profile, and Vibrint product lines in Production and Broadcast environments (Hardware and Software) to customers, distributors, sales, engineering, etc. The field Engineer often coordinates resolution of problems across functional groups and/or divisions. Must be able to work efficiently and productively amidst fast changing job and technology dynamics. Must be able to think out of the box, be independent and work with minimum supervision. Good oral and written communication skills a must, multilingual a bonus.
Knowledge of broadcast video, video production, non-linear editing, video server technology and automation is necessary. GVG equipment is also used in the Telecommunications, Cinema, Internet and Security industries. Experience in these fields is a plus. A high level of networking computer skills is required. Experience in a DOS/Windows/NT environment is required. UNIX background and systems admin. experience is a plus. BSCS or BSEE highly desirable or equivalent and 2+ years customer support experience required. Industry certificates (ie. SBE, MCSE) highy desirable. Available on-call as primary and/or backup resource for 24 x 7 support. Good verbal, written, telephone and computer skills, ability to manage accounts with respect to technical issues. Motivation to learn and maintain technical proficiency are all a must. Educational/Degree: BA/BS Degree, or equivalent educational certificate.
Years of Work and Desired Experience: Proven customer support experience (2 years minimum) in the Broadcast Video Industry, Systems design experience and implementation of large broadcast or production facilities a plus. Proven experience maintaining high-end Disk-based Recorders, Video Production Switchers, Routers, Digial Effects, Non-Linear editors, Computer Graphics. Fluency in Microsoft Office applications (MS Word, Excel, Outlook, PowerPoint, etc.). Highly motivated, team-oriented with strong inter-personal and communciation skills required. Customer focussed. Networking experience preferrably MCP in TCP/IP, NT Workstation or MCSE.
Work Environment Considerations:
. Some overtime required, possible holidays and weekends.
. Some ofting required. Carry computer (along with required peripherals), and tools to customer locations.
. Normal electronic maintenance hazards.
. Carry a pager, cell phone, etc.
. Extensive travel to customer locations from within and outside of home region. (60%+travel). |
| Requisition Number |
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GVG347
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