Contact Service
Our front-line technical support engineers spend endless hours in product training getting the product knowledge they need to resolve your next call. When you contact customer service, you can count on factory-trained technicians who know your Grass Valley products inside and out. We'll be there the next time you need a replacement part, software update, or assistance, count on us.
Worldwide Contacts
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| United States Technical Support | |
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1-800-547-8949 or (530) 478-4148 |
| Europe, Africa & Middle East | |
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+44 1753 218 777 |
| France | |
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+33 1 45 29 7300 |
| Germany | |
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+49 221 1791 234 |
| Pacific Region | |
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+852 2531 3058 |
| Japan | |
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+813 5484 6869 |
Looking for spare parts? a system repair? or simply need an updated software version? Find all this and more in this section of our Service web site.
Troubleshooting & Out-Of-Production Product Information
The key to troubleshooting and resolving problems quickly is having product knowledge, training, and access to the right troubleshooting tools. Use this section to find information on current and out-of-production products.
FAQ Knowledge Bank
Imagine having over 1000 Frequently Asked Questions and solutions at your fingertips, 24 hours a day. Our online FAQ Knowledge Bank is a troubleshooting resource full of easy to find answers to your product questions.
Long Term Product Support (LTPS) Stategy
Grass Valley Group is committed to supporting our products long after the product is phased-out through our Long Term Product Support (LTPS) Program. Under this strategy, we guarantee to continue support for at least 5 to 7 years beyond the out-of-production date. During this support period, we offer technical assistance, materials and/or repair capabilities. Standard support policies for our products are from 5 to 7 years.
If you have questions about our LTPS strategy please call your account manager or technical support 1-800-547-8949.
See more details on our out-of-production products »
Service Contracts
Comprehensive Service Contract
Budgeting maintenance costs just got easier, with a Comprehensive Service Contract you can lock in your maintenance costs for up-to 5 years. And it's the highest level of protection available.
Comprehensive service contract details »
Comprehensive customers receive these priority support services:
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Hotline Technical Support |
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Emergency Overnight Shipments of Parts |
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Proactive Software Notification and Updates |
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Minimum Part Fees Waived |
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Shipping Fees Waived (within U.S.) |
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Additional 10% Discount Off Other Services Purchased (spares kits, on-site services, training) |
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Spares Kit Replenishment |
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Access to FAQ's |
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After hours support |
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Access to WEB based product-training sessions. |
Advanced Exchange Contract
At the minimum, we recommend you protect your product with an Advanced Exchange Contract. This contract provides advanced exchange parts and same day shipments* from a number of our regional spare part depots. Having spares available alleviates unexpected costs down the road and guarantees cost projections.
*(Same day shipping only applies within the U.S. and if part is ordered before 2:00 P.M. Pacific Standard Time. Some parts are subject to availability)
Software Support Contract
Software revisions and releases are a continuous part of our industry, but you can ensure your system is always running on the latest software version with an Annual Software Support Contract.
Software Support Contracts details»
With this an Annual Software Support contract you'll receive:
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Proactive Software Update Notices |
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Software Version Updates on CD-ROM, and |
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Software Technical Support Services-troubleshooting and compatibility assistance |
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Access to Web-based product training |
Covering the software for your system is just as important as covering the hardware, because software updates can run in the thousands of dollars-save time and money with a software support contract.
Note: third party vendor and equipment compatibility issues may arise when updating or upgrading system software. Prior to any software update or upgrade check our on-line compatibility matrix or contact technical support for assistance at 1-800-547-8949.
About The Service Team
We know what it takes to get the most out of the equipment every day. Rely on us for all your products support needs.
Learn more about them »
Web Technical Support