Customer Services

Additional Services

On Site Professional Services

With On-Site™ Professional Services, GVG Systems Service Engineers come to your location for configuration, networking, troubleshooting and tuning.

Spares Kits

Keep mission critical spares on hand!

Having Spare Parts on hand can alleviate the headache of downtime and minimize your exposure. (Only offered on specific models for switchers, Digital Video Equipment and Servers).

Training

The performance of your equipment depends upon the training of your personnel. Grass Valley Group offers operation, advanced operation and technical maintenance courses, as well as a customized training program.

SmoothStart^(SM)

SmoothStart is the newest Grass Valley Group Service product that concurs with the initial installation of the specific products, and includes:

• Comprehensive on-site checkout, verification and product overview by a Grass Valley Group Field Engineer;
• Technical Overview Training to familiarize you with signal and function of your product, to provide troubleshooting support, manual and service review; and to help you gain experience with setup and configuration; and,
• Operational Overview Training to familiarize you with basic panel layout, overview display, Aux Bus and routing of system.

*Note: SmoothStart available for Kalypso, Profile Network Archive, and Vibrint Products.

Technical Support Service Contracts Technical Support Services are available for customers who need technical assistance remotely all times of the day. And this contract offers 24 hours a day, 7 days a week, emergency telephone support and 24 hours a day, 7 days a week, parts shipping.

Software Update Annual Service Contracts (for Profile Products Only). The Software Update Contract ensure software updates of new releases, or revision released for the Profile software, as well as offers software technical support.

Personalized or Customized Service Contract With a personalized contract you are assigned a single point of contact at the factory to handle all your service needs. The system advocate will understand your system, and will become familiar with your needs.