Outsourced Support

Support For Other Products

Now that we have transitioned from Tektronix to the new Grass Valley Group we feel it is important to communicate our policy regarding long-term product support. For more details please see the customer letter.

Recognizing a worldwide need for on-going long term support on out-of-production products, Grass Valley Group has entered into a service provider alliance with Effective Engineering, Inc. of Burbank, California. For more details click here.

These products include:

• 100/110 Production Switcher series
• 20-Ten Routing System
• 200/250 Production Switcher series
• 300 Production Switcher
• 3240/41 NTSC/PAL Processing Amplifiers
• 9500 Series NTSC Reference Sync Gen
• AMX-170
• CV-20 Series Systemization Products
• DMP-100 Digital Picture Manipulator
• DMP-700 Digital Picture Manipulator
• Emphasys Digital Encoder/Decoder
• Horizon Routing System
• IPS-100/110 Production System
• Kaleidoscope DPM-1
• MAX900 Digital Systemization Products
• Master-21 Master Control Switcher
• Ten-XL Compact Router

To request service/support for the above products please contact Effective Engineering, Inc. of Burbank, CA at 818 841 4437, their website www.effeng.com, or email [email protected].

To order documentation for the above products please contact LectraMedia in Nevada City, CA at 530 478 8300.

Former Video & Networking Products

The following products lines were sold by the Tektronix Video & Networking division prior to the creation of the Grass Valley Group. Please refer to the individual websites listed below for information regarding these products.

For current Network Computer information please refer to NCD's website at http://www.ncd.com or email [email protected]

For current NewStar information please refer to AvStar's website at http://www.avstarnews.com

For current Lightworks information please refer to the OLE - Lightworks' website at http://www.lwks.com or email [email protected]. Phone 800 263 8556, Fax 800 865 3778.

For current VideoTele.com information please send email to [email protected].

For current VPE Edit Controller information please refer to Editware's website at www.editware.com or email [email protected]. Phone 530 477 4300, Fax 530 477 4304.