How To Use Grass Valley Group Frequently Asked Questions

Search Methods

General Searches

1. From the Online Support page, select the Find Answers tab.
2. Next, select a Product. For example, Master Control, Routers, Video Storage, etc.
3. Select a Category. For example, Field Mod Notes, How To, Software, , or you may leave this set to ALL
4. Click the SEARCH button.
5. Or, you may want to refine your search by selecting more specific search criteria in the pull-down menus. For example, select a Model No. then click on the SEARCH button again.
6. The FAQ system provides a list of "incidents" that meets your initial product and category search criteria. You can scroll the list and jump to more data by clicking on the next page "arrow" next to the GO button.
7. To view a FAQ simply click on the linked description under the Subject column and the FAQ contents will be displayed.

NOTE: Notify by E-mail: A key feature of the FAQ system is automatic notification when the content of a particular FAQ is modified. You can click on this button and enter an E-mail address to be notified if the incident is updated or changed. This may be of value to you if, for example, after viewing the text of a recent software release, you also want to know when the next release information becomes available. Click on "Notify Me by E-mail" and enter your E-mail address to subscribe.

Key Word Searches

From the Online Support page you can also do "key word" searches. This method of search uses a much wider search criteria and, therefore, returns many FAQ incidents that contain the specific word or words. Because this method is so broad, it can take longer and require more knowledge about the subject you are looking for.

1. Type a key word into the "Search text window. For example, type "software upgrade", leaving a space between words.
2. Click on SEARCH. This will return a list of any FAQ incident with one or both of these words in the title, across all product families.

NOTE: Advanced Search: You can refine your searches using key words by also selecting specific search criteria such as Product and/or Category, in a similar manner to the General Searches method.

NOTE: If you are a Grass Valley Group Business Partner, or have certain Support Agreements with GVG, click on the "My Stuff" tab and login. This sets the access level to provide more in-depth information on GVG products such as Service Bulletins and pre-release notes and information. Non-Business Partners may contact Grass Valley Group at 800-547-8949 for more information about access.

To begin using the FAQ database click here.