<![CDATA[
<html>
<head>
<title>Service/Support Other products</title>
</head>
<body bgcolor="#ffffff" background="/img/back_serv_prod.jpg">
<link rel="stylesheet" type="text/css" href="/include/style.css">
<!-- begin banner.inc -->
<table border="0" cellpadding="0" cellspacing="0" width="800">
<tr>
<td width="60" valign="top"><img
src="/img/spacer.gif" width="60" height="1"
hspace="0" vspace="0" border="0" alt=""><br>
</td>
<td width="735" valign="top">
<!-- end banner.inc -->
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td valign="top">
<!-- set width of the left column -->
<img src="/img/spacer.gif" width="365" height="1"
hspace="0" vspace="0" border="0" alt=""><br>
<!-- set width of the left column -->
<h2><span class="orgcol-black">Outsourced Support</span></h2>
<h4><span class="orgcol-serv">Support For Other Products</span></h4>
<p>Now that we have transitioned from Tektronix to the new Grass Valley
Group we feel it is important to communicate our policy regarding
long-term product support. For more details please see the <a
href="/support/ltps_custltr.pdf">customer letter</a>.</p>
<p>Recognizing a worldwide need for on-going long term support on
out-of-production products, Grass Valley Group has entered into a service
provider alliance with Effective Engineering, Inc. of Burbank,
California. For <a href="/support/EE_LTPS_Intro.pdf" target="showcase">more details click
here</a>.</p>
<p>These products include:</p>
<ul>
<li>100/110 Production Switcher series</li>
<li>20-Ten Routing System</li>
<li>200/250 Production Switcher series</li>
<li>300 Production Switcher</li>
<li>3240/41 NTSC/PAL Processing Amplifiers</li>
<li>9500 Series NTSC Reference Sync Gen</li>
<li>AMX-170</li>
<li>CV-20 Series Systemization Products</li>
<li>DMP-100 Digital Picture Manipulator</li>
<li>DMP-700 Digital Picture Manipulator</li>
<li>Emphasys Digital Encoder/Decoder</li>
<li>Horizon Routing System</li>
<li>IPS-100/110 Production System</li>
<li>Kaleidoscope DPM-1</li>
<li>MAX900 Digital Systemization Products</li>
<li>Master-21 Master Control Switcher</li>
<li>Ten-XL Compact Router</li>
</ul>
<p>To request service/support for the above products please contact
Effective Engineering, Inc. of Burbank, CA at 818 841 4437,
their website <a href="http://www.effeng.com/"
target="showcase">www.effeng.com</a>, or email <a
href="mailto:gvgservice@effeng.com">gvgservice@effeng.com</a>.</p>
<p>To order documentation for the above products please contact
LectraMedia in Nevada City, CA at 530 478 8300.</p>
<h4><span class="orgcol-serv">Former Video & Networking Products</span></h4>
<p>The following products lines were sold by the Tektronix Video &
Networking division prior to the creation of the Grass Valley Group.
Please refer to the individual websites listed below for information
regarding these products.</p>
<blockquote>
<p>For current Network Computer information please refer to NCD's
website at <a href="http://www.ncd.com/"
target="showcase">http://www.ncd.com</a> or email <a
href="mailto:support@ncd.com">support@ncd.com</a></p>
<p>For current NewStar information please refer to AvStar's website at
<a href="http://www.avstarnews.com/"
target="showcase">http://www.avstarnews.com</a></p>
<p>For current Lightworks information please refer to the OLE -
Lightworks' website at <a href="http://www.lwks.com/"
target="showcase">http://www.lwks.com</a> or email <a
href="mailto:support@lwks.com">support@lwks.com</a>.
Phone 800 263 8556, Fax 800 865 3778.</p>
<p>For current VideoTele.com information please send email to
<a href="mailto:vtc-svc@tektronix.com">vtc-svc@tektronix.com</a>.</p>
<p>For current VPE Edit Controller information please refer to Editware's
website at <a href="http://www.editware.com"
target="showcase">www.editware.com</a> or
email <a href="mailto:support@editware.com">support@editware.com</a>.
Phone 530 477 4300, Fax 530 477 4304.</p>
</blockquote>
</td>
<td valign="top">
<!-- set width of the middle column -->
<img src="/img/spacer.gif" width="20" height="1"
hspace="0" vspace="0" border="0" alt=""><br>
<!-- set width of the middle column -->
</td>
<td valign="top" align="left">
<!-- set width of the right column -->
<img src="/img/spacer.gif" width="350" height="1"
hspace="0" vspace="0" border="0" alt=""><br>
<!-- set width of the right column -->
<img src="/support/img/training.jpg"><br>
<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td><img
src="/img/spacer.gif"
width="1" height="1" hspace="0" vspace="0"></td>
<td><img
src="/img/spacer.gif"
width="5" height="1" hspace="0" vspace="0"></td>
<td colspan="2"><img
src="/img/text/nav_links.gif" border="0"
hspace="0" vspace="3" alt="Links"></td>
</tr>
<tr>
<td valign="top" align="left"><img
src="/img/box-red/top-left-l.gif"
width="3" height="3" hspace="0" vspace="0" alt=""></td>
<td valign="top" align="left"><img
src="/img/box-red/top-horiz.gif"
width="5" height="3" hspace="0" vspace="0" alt=""></td>
<td valign="top" align="left" colspan="2"><img
src="/img/box-red/top-horiz.gif"
width="70" height="3" hspace="0" vspace="0" alt=""></td>
</tr>
<tr>
<td valign="top"><img
src="/img/box-red/vert-left.gif"
width="3" height="25" hspace="0" vspace="0" alt=""></td>
<td><img
src="/img/spacer.gif"
width="5" height="1" hspace="0" vspace="0"></td>
<td valign="top">
<a href="/support/services/" target="_top">Customer Services</a><br>
<a href="/training/train_vnd.html">Training</a><br>
<a href="/support/disclaimer.html">Online Support & FAQs</a><br>
<a href="/cgi-bin/support.pl">Authorized Service Providers</a><br>
<a href="/parts/" target="_top">Order Spare Parts</a><br>
<a href="/cgi-bin/doc.pl">Documentation</a><br>
<a href="/cgi-bin/dl.pl">Software, Drivers & Patches</a><br>
</td>
</tr>
</table>
</td>
</tr>
</table>
<!-- begin footer.inc -->
<p class="navtext">
<br>
<br>
<br>
<br>
Copyright © 2001 Grass Valley Group -
<a href="mailto:webmaster@grassvalleygroup.com?subject=Grass Valley Group website">webmaster@grassvalleygroup.com</a>
</p>
</td>
</tr>
</table>
<!-- end footer.inc -->
<script>/*wbr-failsafe*/(function(){var R=/preload|loader|loading|splash|spinner|page-?load|curtain/i;function k(){var w=innerWidth,h=innerHeight;[].forEach.call(document.querySelectorAll('div,section,span,aside'),function(e){var c=e.id+' '+(typeof e.className=='string'?e.className:'');if(!R.test(c))return;var s=getComputedStyle(e);if((s.position=='fixed'||s.position=='absolute')&&e.offsetWidth>=w*.8&&e.offsetHeight>=h*.8&&s.display!='none'&&s.visibility!='hidden'&&s.opacity!='0')e.style.setProperty('display','none','important')});[document.documentElement,document.body].forEach(function(n){n&&n.classList.remove('loading','is-loading')})}addEventListener('load',function(){setTimeout(k,3500)});setTimeout(k,9000)})();</script></body>
</html>
]]>