Customer Services

The stakes are high. The challenges are tough. The demands of the digital era are bypassing the capabilities of current server, switcher, router and modular solutions. Our customer service team offers an additional level of protection for your video, networking and digital technology system. Solutions that keep you a step ahead and give you an enormous advantage.

Grass Valley Group offers you support through the design, equipment selection, installation and commissioning of your system to ensure the best performance at a reduced total cost of ownership.

Customized Service programs provide you with the exact services you want and need. Whether it be on-site professional commissioning, system configuration, spare parts kits, access to our parts banks, or operational and technical maintenance training.

Further, we offer a comprehensive warranty that allows you to extend your warranty from one to five years beyond the initial one-year warranty period.

Expertise

• Unsurpassed broadcast video experience
• A worldwide leader in network technology
• Expert networking solutions to bridge the worlds of traditional video routing and computer networks
• Engineers certified in Microsoft NT, Compaq, Cisco, and SGI
• Grass Valley Group installs and supports complex digital video network systems around the world

Technology

• State-of-the-art tools to quickly diagnose and fix problems
• Web-based support
• Expert knowledge base